Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at mashoestore@outlook.com.

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at mashoestore@outlook.com.

 

 

Damages and Issues
Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right.

 

Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

If you request a refund after receiving the product, we do not provide a return shipping label; customers are responsible for shipping the product back to us themselves.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you currently have. Once the return is accepted, you can then make a separate purchase for the new item you desire.

 

EU 14-Day Cooling-Off Period
Notwithstanding the above, if your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the items, without having to provide a reason or justification. As with standard returns, the item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You are also required to provide a receipt or proof of purchase. Refunds
Once we have received and inspected your returned item, we will notify you and inform you whether your refund request has been approved. If approved, the refund amount will be automatically credited back to your original payment method within 10 business days. Please note that it may take some additional time for your bank or credit card company to process and post the refund to your account.
If you have waited more than 15 business days after receiving your refund approval notification, please contact us at mashoestore@outlook.com.